Terms & Conditions
Covid - 19
We are taking a range of important Covid-19 protective measures to help our staff work safely and to help our customers shop safely, including doing our part to make sure social distancing measures and increased sanitising policies are in place, and, therefore, waiting times may be increased.
Please wait at the front door to be welcomed into the cafe and wear a mask when being seated. All items can be arranged for takeaway at this time. Contactless card payment is preferred at this time.
If you have any questions about our Covid-19 protective measures, please contact Brewcoffeeshop@outlook.com
Allergens
We want to help all of our customers to make informed choices about our products. Therefore, if you have any allergies or dietary requirements, please carefully check this guide and speak to a member of staff before purchasing any of our food products!
The following allergens ARE handled on the premises: Nuts, mustard, Gluten, Wheat, Cow’s milk, Soybeans, Eggs, Sulphur dioxide.
Please note that our source manufacturer may handle peanuts. Whilst we do have steps in place to minimise the risk of cross-contamination, we have small kitchens and do not have segregated production lines, so cross-contamination of ingredients is possible.
If you have a serious allergy to any of the above referenced allergens, or one which could cause you to have a major allergic reaction, sadly the only way for you to be totally safe is not to consume any of our products.
We have a growing vegan collection available. Please be assured that we also are aware that some sprinkles and cake decorations are not vegan friendly, and we will not put any of those onto the tops of our vegan goodies. We want to ensure that vegans get the same quality taste as our non-vegan products, and we will try not to charge more for vegan products than our non-vegan range. Sometimes vegan substitutes are more expensive, but we’re getting good at sourcing non-dairy and eggless alternatives for a keen price.
If you are unsure or have any questions at all, please contact a member of the team on Bakedbybrew@outlook.com
Products
Baked by Brew cakes are made by hand and accordingly there will be minor variations in appearance and packaging. The images of our cakes on our website are for illustrative purposes only.
We will make every effort to ensure that your cakes arrive in perfect condition. Please note, however, we cannot accept responsibility for damage to the products after they have left our premises (if collected) or after their delivery has been signed for (if delivered)
Once delivered/collected we recommend you store our cakes in an airtight container and be consumed within 3 days.
Delivery
Flat rate of £2 per delivery address
LOCAL ORDERS (LA1, LA2, LA3, LA4) Lancashire, UK
Place orders by midnight Monday for Wednesday delivery/collection
Place orders by midnight Thursday for Saturday delivery/collection
Collection is from Brew, 18a Brock Street, Lancaster, LA1 1UU
Within our opening hours (referenced at the bottom of this page)
ROYAL MAIL 1st CLASS DELIVERIES - UK Mainland only
Postage (https://www.royalmail.com/price-finder) is calculated on the weight of the combined products starting at £3.70.
Place orders before 12pm Monday- Friday and receive your order within 2-3 working days
Unfortunately, we cannot be responsible for delayed or undelivered items due to incorrect or incomplete addresses. We also cannot be responsible for undeliverable cakes or delays in the receipt of cakes due to weather or other circumstances beyond our control, including the absence of the gift recipient.
Delivery restrictions
We only ship to a UK mainland address, that is manned and available to accept parcels between 0800 and 1800 daily. We will take no responsibility for consignments that perish or go missing due to ‘no one being in’ to accept the delivery on the specified delivery day.
If you would like delivery or collection outside of these times please contact us BEFORE placing your order.
We DO NOT locally deliver on a Sunday.
Errors & Refunds
Returns are not accepted due to the perishable nature of the goods and food safety precautions. Please state the product item and best before date when reporting any instance of non-conformity. Any item not conforming to specification must be notified within 24 hours of delivery to be considered for refund. Should a non-conformity come to your attention after this time please contact us immediately and it will be dealt with on a case by case basis. Photographic evidence of any non-conformity will be required in all instances before a refund can be considered.
Change in terms
Baked by Brew ltd reserves the right to modify these terms at any time without prior notice. Any modification of these terms will be deemed to be effective from the date and time of posting on the Baked by Brew ltd web site.
Limitation of Liability
We have the right to withdraw any of our products from our shop or website for any reason without notice to you and we will not be responsible for any loss, damage or cost as a result of such unavailability. Our liability for any losses you may suffer as a result of the actions and/or inactions of any of our directors, employees, agents and/or other representatives is strictly limited to the purchase price of the product you purchased from us. We shall not be responsible to you for any damages whatsoever and/or any other form of compensation in respect of our services and/or products. No third party rights are available.
Privacy Policy
Baked by Brew respects your privacy and is committed to protecting your personal data. The information below lets you know what information we collect and how we look after it.
It is your choice whether or not to provide us with personal information. Personal information (or ‘personal data’) means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). The information we may collect from you includes, but is not limited to: personal contact details, such as name, title, address, telephone number, email address, your preferences for receiving marketing from us and your communication preferences that you may provide to us by filling in forms on our website, or if you request information from us or when telephoning us. By providing your personal information to us, you agree that we may collect and use all personal information you provide to us for the purposes of providing our services to you and for marketing purposes.
Like many other websites, we use “cookies” to help us gather and store information about visitors to our website. You are able to opt of the collection of this data if you so choose.
You have our word that we will comply with all relevant laws and regulations relating to data protection, whether local, national or supranational, including (i) the Privacy and Electronic Communications Regulations (EC Directive) 2003 (S/2003i2426) (ii) the Data Protection Act 2018 (iii) all applicable requirements of the General Data Protection Regulation ((EU) 2016/679) (the “GDPR”) and any other national implementing laws, regulations and secondary legislation, as amended or updated from time to time in the UK.”
Intellectual Property rights
All intellectual property content on the website including, without limitation, trademarks, button icons, logos, graphics and images is owned by us and must not be used without the express consent in writing of Baked by Brew Limited.
Law and legal notices
These T&Cs are governed by English Law, and the English courts shall have exclusive jurisdiction over any claim or dispute that may arise from the use of our services or the purchase of our products.